Returns

Because our products are made-to-order, we are not able to offer refunds, returns or exchanges based on personal preferences like size or color choice. We are only able to process returns if there is a problem with the item.

If your product is received with a defect or the wrong item/size was sent—please contact us at  hello@roohapparel.com & we will gladly sort it out! Any claims must be submitted within 3 weeks after the product has been received.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Sale items

Only regular priced items may be exchanged. Sale items cannot be returned/exchanged.

To return your product, you should contact our customer support at hello@roohapparel.com.

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact us at hello@roohapparel.com for questions related to refunds and returns.